Hospitality Consulting · London

Menu design and kitchen operations, by someone who's worked the pass.

Palate & Pen helps independent restaurants and hospitality venues build better menus, tighter operations, and healthier margins — without losing what makes the food good in the first place.

Meet the man behind the pen

I'm Jack Harrison.

Spent most of my twenties buried in the London food scene — the kind of kitchens that don't sleep, don't apologise, and don't accept average.

My craft was built on live fire and charcoal. Middle Eastern flavours, smoke, heat, and the kind of cooking that gets in your blood and never really leaves.

Every section. Every shift. Every brutal Saturday night a kitchen can throw at you.

Now I take everything I learned over those years — the flavour knowledge, the obsession with detail, the understanding of what makes a kitchen actually work — and put it to use for other venues.

Menus that tell your story. Operations that hold up under pressure. Numbers that mean something. That's Palate & Pen.

Services

Five ways I can help your venue.

Pick one, pick a few, or bring me in to run a full review. Engagements range from a one-off menu engineering session to a multi-month operations overhaul.

01 · Menu Design
Menus that earn their place.

Concept, structure, copy, costing — built from the inside out by someone who knows what actually leaves the pass.

Dish development and refinement
Menu writing — descriptions that sell without lying
Allergen and PPDS-compliant outputs
02 · Culinary Consulting
A chef's eye on the bigger picture.

Whether you're opening a new venue, refreshing a tired concept, or trying to fix what's not landing — I bring a chef's perspective to the strategic decisions.

Pre-opening kitchen design and flow
Concept refinement and menu strategy
Section-by-section training and standards
03 · Menu Engineering
Numbers behind every dish.

Stars, plough horses, puzzles, dogs — and what to do about each. Data-led menu analysis with actual chef-led recommendations on top.

Full menu profitability audit
Dish-level performance scoring
Reprice, rework, or remove — clear next steps
04 · Kitchen Operations
Tighter back office, calmer service.

Prep planning, stock management, supplier relationships, daily diary, training records. The unglamorous stuff that decides whether a kitchen actually runs.

Prep and ordering systems review
SFBB and HACCP documentation
EHO readiness audits
05 · GP Service
Find the margin you're missing.

Most independents leave 4–8 GP points on the table — in waste, in costing errors, in supplier prices that drifted. I find them, document them, and help you claw them back.

Full ingredient and recipe cost audit
Waste and yield analysis
Supplier benchmarking and renegotiation
06 · Training
Brigade development that sticks.

Section training, food safety, allergen handling, kitchen leadership — delivered on your floor, in your kitchen, against your menu.

Section-level skills training
Allergen and food safety workshops
Junior leadership coaching
Our Software

Meet Palatable.

The chef-built operating system for independent kitchens. Recipes, costing, prep, stock, suppliers, allergens, daily diary — all in one place, all designed by someone who's actually run service.

From £49 per site per month. Add the Safety module — SFBB digital diary, HACCP wizard, EHO inspection mode — for £20 more.

  • Live dish costing & GP tracking
  • AI invoice scanning & price alerts
  • SFBB digital diary & HACCP wizard
  • EHO inspection control desk
  • Looking Ahead — forward intelligence
Visit Palatable
Today · Looking Ahead
Plan For It · 12 days
Maya's Level 2 expires Saturday week. Refresher booked.
Market Move
Lamb shoulder up 8% at Aubrey. Two other suppliers held.
Worth Knowing
Fridge 2 has crept up 0.4°C this week. Service in 3hr.
How I Work

Three ways into a partnership.

No retainers you can't get out of. No deck-heavy proposals that go nowhere. Pick the engagement that fits, and we start.

One · Conversation
A free hour, no pitch.

Tell me what's working and what isn't. I'll tell you straight whether I can help — and if I can't, who probably can.

Two · Single Engagement
One job, one outcome.

A new menu. An EHO audit. A GP review. Defined scope, fixed price, clear deliverable. Typically 2–6 weeks.

Three · Ongoing Partner
A retained pair of eyes.

Monthly check-ins on margins, menu performance, kitchen operations. For venues that want a second brain on the back office, not just a one-off fix.

Let's Talk

First conversation's on me.

No deck, no pitch. Just an hour to talk about what your venue's doing well and where the friction is. Email me below.

hello@palateandpen.co.uk
East Midlands · UK · Replies within 72 hours
Palate & Pen — Hospitality Consulting